Refund Policy

1. General Policy

At Abdullah Shop, we strive to ensure customer satisfaction with every purchase. However, due to the digital nature of our products, all sales are generally final. This policy outlines the specific circumstances under which refunds may be considered.

2. Digital Product Refunds

Digital products cannot be returned once access has been granted or downloads have been completed. This is because digital goods cannot be "returned" in the traditional sense. Please ensure you review product descriptions and demo versions (where available) before purchasing.

3. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Product access credentials are invalid or non-functional
• Product significantly differs from the description provided
• Technical issues prevent product usage despite our support efforts
• Duplicate charges or payment errors
• Product was not delivered within 48 hours of purchase

4. Refund Request Process

To request a refund, please follow these steps:

• Contact us via Instagram (@em.abdullah__) or Telegram (@abdullahcoded)
• Provide your order details and reason for the refund request
• Allow us 24-48 hours to investigate and respond
• If approved, refunds are processed within 5-7 business days

5. Non-Refundable Situations

Refunds will not be provided in these cases:

• Change of mind after receiving product access
• Failure to read product description or specifications
• Lack of technical knowledge to use the product
• Compatibility issues with personal devices (if listed in requirements)
• Violation of our Terms of Service

6. Partial Refunds

In some cases, partial refunds may be offered instead of full refunds. This depends on the specific circumstances and the extent of product usage. Partial refunds are determined on a case-by-case basis.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback. Chargebacks should only be used as a last resort. Filing a chargeback without contacting us first may result in account suspension and legal action.

8. Refund Method

Approved refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

9. Customer Support

Before requesting a refund, we encourage you to reach out to our support team. Many issues can be resolved quickly through technical support. We're committed to ensuring you have a positive experience with our products.

10. Policy Updates

This refund policy may be updated periodically. Any changes will be posted on this page with an updated date. We recommend reviewing this policy before making a purchase. For questions, contact us via Instagram or Telegram.